Privacy Policy

We collect information you provide directly to us, such as:

• Account information (email, name, profile details)
• Responses to insight questions and assessments
• Journal entries and personal reflections
• Communication with our support team

We automatically collect certain information when you use our service:

• Device information and usage patterns
• Log data and analytics (anonymized)
• Cookies and similar technologies for functionality

We use your information to:

• Provide personalized AI insights and recommendations
• Improve our AI models and service quality
• Send you important updates about your account
• Provide customer support and respond to inquiries
• Ensure security and prevent fraud

Important: We never use your personal insights or journal entries for marketing purposes or share them with third parties.

We implement robust security measures to protect your information:

• End-to-end encryption for all sensitive data
• Regular security audits and penetration testing
• Secure cloud infrastructure with SOC 2 compliance
• Limited access controls and employee training
• Automatic data backup and disaster recovery

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With trusted service providers under strict confidentiality agreements

All third-party services we use are carefully vetted and required to maintain the same privacy standards.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a standard format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@numoai.com.

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account data: Until you delete your account
• Insight data: Until you delete your account or specific insights
• Usage analytics: Anonymized after 12 months
• Support communications: 3 years for quality assurance

NumoAI operates globally. Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for data transfers
• Certification under privacy frameworks like Privacy Shield successors

NumoAI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Providing notice through our Service

Changes become effective when posted on this page.

If you have any questions about this Privacy Policy, please contact us: